Q: We're a small business. Do we really need professional AV, or can we just use consumer equipment?
A: Consumer equipment works until it doesn't - usually right before your biggest client presentation. Professional systems are designed for daily use, remote management, and consistent performance. Plus, when something goes wrong, you have us to call instead of trying to troubleshoot during a meeting.
Q: How much downtime should we expect during installation?
A: We typically work during off-hours, weekends, or coordinate with your schedule to minimize business disruption. For conference rooms, we can often complete installation over a weekend. We've been doing commercial installations for decades - we know how to work around your business needs.
Q: Can the system grow with our business, or will we need to start over if we expand?
A: Professional AV systems are built to scale. We design with growth in mind, so adding more displays, rooms, or locations is straightforward. It's like having a foundation that can support adding more floors later - the groundwork is already there.
Q: What kind of training do you provide? Our staff isn't particularly tech-savvy.
A: We provide comprehensive training for all staff levels - from basic users who just need to start presentations, to administrators who might adjust settings. We create simple instruction sheets for each room and provide follow-up training sessions as needed. No one gets left behind.
Q: How quickly can you respond if something breaks during business hours?
A: We provide priority support for commercial clients because we understand that downtime costs money. Our OVRC monitoring system often catches problems before they affect you, and for urgent issues, we prioritize same-day response during business hours.
Q: Is it worth upgrading our existing conference room, or should we start fresh?
A: It depends on what you have, but we often can work with existing displays and infrastructure while upgrading the "brain" of the system. We'll assess your current setup and recommend the most cost-effective approach - sometimes a simple upgrade does wonders, other times starting fresh gives you better long-term value.