Effective Date: 01/17/2025At Completely Connected, we value the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect your personal data, particularly in relation to SMS communications. By using our website and services, you consent to the practices described in this policy.1. Information We CollectWe collect personal information, including but not limited to your name, phone number, email address, and other details necessary to provide our services and communicate with you effectively. This information may be collected through forms on our website, interactions with our support team, or other communication methods.2. Use of SMS CommunicationIf you have opted in to receive SMS communications from Completely Connected, we will use your phone number to send you messages related to our services, including:
Appointment reminders
Follow-up on inquiries or cases
Order confirmations
Service-related updates
These messages will not include promotional content and will be used solely for transactional purposes.3. Consent and Opt-InWhen you opt in for SMS communications, you will be asked to consent by typing yes in a box (or through another method such as a paper form or verbal agreement). By doing so, you agree to receive SMS messages from us for the purposes described above. You can opt-in by completing forms on our website at www.completelyconnected.net or other specified means.
Example of consent:
"By typing yes in this box, I consent to receive text messages from Completely Connected related to appointment reminders, case follow-ups, order confirmations, and service updates. I understand that I can reply STOP to opt-out at any time. For assistance, I can reply HELP. Message and data rates may apply. Message frequency may vary."4. SMS Message FrequencyWe may send between 50 to 1000 SMS messages daily across all users, depending on your interactions with our services. These messages will be related to the services you’ve requested, including reminders, updates, or inquiries.5. Potential Fees for SMS MessagingPlease note that message and data rates may apply to SMS messages you receive. These fees are determined by your mobile carrier, and can vary based on factors such as your geographic location and your carrier’s pricing structure. We encourage you to check with your carrier for more information about any charges that may apply.6. Opt-Out ProcedureIf you no longer wish to receive SMS communications from Completely Connected, you can opt out at any time by replying STOP to any received message. Once you opt out, you will no longer receive further SMS messages from us. If you wish to opt back in, simply reply START to any message, and you will begin receiving SMS communications again.7. Data Privacy and Third-Party ProcedureYour phone number and other personal information collected for SMS communication will not be shared with any third parties for marketing purposes. We are committed to protecting your privacy and ensuring that your data is handled securely.8. Data SecurityWe implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.9. Accessing and Updating Your InformationYou may update or correct your personal information by contacting us directly through our website or customer service channels. If you wish to request a copy of the personal data we hold about you or to delete your data, please reach out to us using the contact information provided below.10. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of the page will be updated accordingly. By continuing to use our services after these changes, you consent to the revised Privacy Policy.11. Contact UsIf you have any questions or concerns about our Privacy Policy, or if you would like further clarification on your SMS communication preferences, please contact us at 800-585-1992 or via email at service@completelyconnected.net.
Ready to Enhance Your Space?Whether you're looking to upgrade your entertainment system, improve home automation, or enhance security, we’re here to help. Contact us today to discuss your project, request a free quote, or schedule a visit to our Fort Myers showroom. Let Completely Connected bring your vision to life!